Refund policy
Refund Policy
Last updated: 10th October 2026
At Supercharged Artworks, we want you to be delighted with your purchase. If something is not right, we're here to help.
Returns
We offer a 30-day return period for eligible items. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- be unused and in the same condition that you received it;
- be free from damage caused after delivery;
- be returned in its original packaging where reasonably possible; and
- be accompanied by proof of purchase.
To request a return, please contact us at:
Email: info@superchargedartworks.com
Returns should not be sent back without prior authorisation.
Return address:
Supercharged Artworks
20 Courtfields
Swaffham
Norfolk
PE37 7ET
United Kingdom
If your return is approved, we will provide instructions on how and where to send your item.
Items returned without prior approval may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if:
- the item arrives damaged;
- the item is faulty; or
- you receive the wrong item.
Where possible, please provide photographs of the item and any packaging to help us assess the issue quickly.
If an item is confirmed to be damaged, faulty, or incorrect, we will arrange an appropriate remedy, which may include a replacement, repair, refund, or other remedy available under applicable consumer protection laws.
Customised and Bespoke Artwork
Because many of our products are made specifically for individual customers, certain items cannot be returned simply because you change your mind.
We cannot accept returns for:
- customised artwork;
- personalised artwork;
- bespoke artwork;
- products created to a customer's specification;
- sale or clearance items; and
- gift cards.
Customised or bespoke artwork includes (but is not limited to):
- artwork featuring a customer's vehicle;
- personalised registration numbers;
- personalised text or names;
- customer-requested colour changes;
- customer-requested design modifications; and
- any artwork produced specifically to a customer's requirements.
This restriction does not apply if the item is damaged, faulty, or not as described.
Order Cancellations
Orders may be cancelled before production begins.
As many of our products are printed or produced to order, we may be unable to cancel an order once production has started.
If you need to cancel an order, please contact us as soon as possible at:
info@superchargedartworks.com
Exchanges
We do not offer direct exchanges.
If you would like a different item, the quickest solution is to return an eligible item in accordance with this policy and place a new order separately.
Return Shipping Costs
If you are returning an item because you have changed your mind, you are responsible for the cost of return shipping.
If the return relates to a damaged, faulty, defective, or incorrectly supplied item, we will either provide a prepaid return label or reimburse reasonable return postage costs.
We recommend using a tracked shipping service for any return, as we cannot be responsible for items lost during return transit.
European Union 14-Day Cooling-Off Period
For customers located within the European Union, consumer protection laws may provide a legal right to cancel certain purchases within 14 days of receiving the goods without giving a reason.
However, this cancellation right generally does not apply to products that are made to a customer's specifications or are clearly personalised.
Where applicable, returned items must be unused and returned in their original condition together with proof of purchase.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Refunds are typically issued within 10 business days from approval, although your bank or card provider may require additional time to process the payment.
If more than 15 business days have passed since you were notified that your refund was approved, please contact us at:
info@superchargedartworks.com
Your Statutory Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection legislation.
If goods are faulty, not as described, or not of satisfactory quality, you may have additional rights under the Consumer Rights Act 2015 and other applicable laws.