Shipping policy
SUPERCHARGED ARTWORKS - SHIPPING POLICY
Order Processing
All artworks are produced to order through our trusted fulfilment partner, Gelato.com.
Once your order is placed, production typically begins within 1–3 business days. As each item is made specifically for you, production times may vary slightly during busy periods.
You will receive an email confirmation once your order has been dispatched.
Delivery Times
Estimated delivery times are:
United Kingdom: 3–7 business days
Europe: 5–10 business days
United States: 5–10 business days
Canada: 5–12 business days
Australia & New Zealand: 5–12 business days
Rest of World: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, product size, and shipping method selected.
Any available free shipping promotions will be clearly displayed on our website.
Tracking Information
Where available, tracking details will be sent via email once your order has been shipped.
Please allow up to 48 hours for tracking information to become active after dispatch.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, or customs charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.
Delivery Delays
While we work closely with our fulfilment and shipping partners to ensure prompt delivery, occasional delays can occur due to:
Customs processing
Carrier disruptions
Severe weather conditions
Peak seasonal demand
We appreciate your patience should such circumstances arise.
Damaged or Lost Orders
If your order arrives damaged, defective, or appears to have been lost in transit, please contact us within 14 days of delivery (or expected delivery date) and include:
Your order number
A description of the issue
Photographs of any damage (where applicable)
We will work with our fulfilment partner to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is accurate when placing your order.
We cannot be responsible for orders delivered to an address provided incorrectly by the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us via the contact information provided on our website.
Please note
To reduce environmental impact and delivery times, orders are produced and shipped from the fulfilment facility closest to the delivery destination whenever possible.